Site Security and Returns

Our Guarantee

At Gardens In The Koop, we want all of our customers to be happy and confident in the quality of our products and service. If you are not completely satisfied because of with your purchase, please let us know and we will promptly credit your account or replace your purchase.

Due to organic certification requirements as well as our need to ensure that seed is stored in ideal conditions before it is shipped to customers, we cannot accept seed returns for reasons other than poor seed quality (i.e. poor germination, off-types).

Supplies may be returned within 30 days of ship date for product replacement or credit. Gardens In The Koop does not cover return shipping costs. A return authorization is required before sending back any items. Call (877) 671-1011 to request a return authorization. Authorized returns are subject to a 10% restocking fee. Special orders are non-refundable. All drop ship items are non-refundable.

Limitation of Liability
Growing plants and gardening is not without risks due to weather extremes and many other variables outside our control. The responsibility of Gardens In The Koop covers only to the purchase price of the seed.

Your Security

Authorize.Net
Authorize.Net is committed to providing its merchant customers with the highest level of transaction processing security, safeguarding customer information and combating fraud. We implement and maintain compliance with industry leading security initiatives such as the Payment Card Industry (PCI) Data Security Standard. More than 232,000 merchants trust Authorize.Net to process their Internet transactions securely.

Merchant Services
GeoTrust SSL Certificate
__________________________holds a GeoTrust SSL Certificate guaranteeing that your online transactions with our website are secure. Information that you provide is transferred to us in an up to 256-bit encrypted format, unavailable to prying eyes. Whenever engaging in online commerce, be sure you check the company’s security policy, that they hold a valid SSL license, and that your transactions are secure.

About Your Privacy
We respect your privacy! All the information collected on this site is kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. We do not store credit card information on our website. If you have questions about your privacy or the security of our website, please feel free to contact us.
Site Security

We understand that the safety of your personal information is extremely important to you. We take great care in protecting your privacy and ensuring a safe online shopping experience at www.gardeners.com. Our site uses Secure Sockets Layer (SSL) encryption technology to ensure the secure transmission of any personal information you provide while using our website. We also comply with Payment Card industry requirements and our site is regularly scanned and validated by Trustwave.

ABOUT SSL CERTIFICATES
The Fair Credit Act specifies that your credit card company can hold you liable for no more that $50 in fraudulent charges to your account. If you feel you’ve incurred a fraudulent charge with us or any retailer, promptly notify your credit card company and follow the procedures outlined in your credit card agreement.